{"id":56300,"date":"2022-05-25T20:08:43","date_gmt":"2022-05-26T03:08:43","guid":{"rendered":"https:\/\/www.creativecircle.com\/?p=56300"},"modified":"2022-05-25T20:08:43","modified_gmt":"2022-05-26T03:08:43","slug":"the-empathy-imperative","status":"publish","type":"post","link":"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/","title":{"rendered":"The Empathy Imperative"},"content":{"rendered":"<p><span class=\"TextRun SCXW230233866 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW230233866 BCX0\">Are you lucky enough to have one, perhaps several people you can turn to when you want to hash out a<\/span><span class=\"NormalTextRun SCXW230233866 BCX0\"> concern? Chances are these <\/span><span class=\"NormalTextRun SCXW230233866 BCX0\">companions<\/span> <span class=\"NormalTextRun SCXW230233866 BCX0\">engage<\/span><span class=\"NormalTextRun SCXW230233866 BCX0\"> with you easily and completely. They listen intently, care about what you\u2019re saying<\/span><span class=\"NormalTextRun SCXW230233866 BCX0\">,<\/span><span class=\"NormalTextRun SCXW230233866 BCX0\"> and respond objectively, yet keyed to who you are and your needs. What a blessing. They have a certain knack, a gift to be treasured. It\u2019s called \u201cempathy.\u201d\u00a0\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW230233866 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Empathy is \u201c<\/span><a href=\"https:\/\/www.cnn.com\/2020\/06\/24\/health\/develop-empathy-skills-wellness\/index.html#:~:text=Empathy%20is%20both%20a%20trait,Here's%20how%20to%20strengthen%20it&amp;text=Empathy%20is%20crucial%20for%20conflict,it%20in%20your%20everyday%20life.\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">both a trait and a skill<\/span><\/a><span data-contrast=\"auto\">.\u201d An all-encompassing way of being, of interacting with the world, it\u2019s an always-on mindset that functions across all facets of our lives.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">There are many dimensions of empathy. And there are just as many, if not more, benefits to individuals and companies alike in embracing and strengthening this capability, especially now. This post sets it all out.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">What\u2019s in this Word \u2014 Empathy?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/>\n<a href=\"https:\/\/www.merriam-webster.com\/dictionary\/empathy\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Merriam-Webster<\/span><\/a><span data-contrast=\"auto\"> defines empathy as \u201cthe action of [or capacity for] understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experiences of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Don\u2019t confuse empathy with sympathy, advises this same source. They\u2019re not the same. Sympathy \u201cimplies sharing (or having the capacity to share) the feelings of another.\u201d Empathy is different. It is \u201cimagining, or having the capacity to imagine, feelings that one does not actually have.\u201d The distinction: <\/span><a href=\"https:\/\/www.verywellmind.com\/what-is-empathy-2795562\"><span data-contrast=\"none\">Empathy<\/span><\/a><span data-contrast=\"auto\"> \u201cis the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially it is putting yourself in someone else\u2019s position and feeling what they must be feeling.\u201d Empathy gives you the capability \u201cto walk a mile in another\u2019s shoes.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Empathy is broad and complex. To depict this concept, two psychologists deconstructed it into <\/span><a href=\"https:\/\/takealtus.com\/2020\/06\/empathy-1\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">three main stages<\/span><\/a><span data-contrast=\"none\">. <\/span><span data-contrast=\"auto\">Think of this roadmap as a hierarchical set of blocks that builds on one another to illustrate how empathy works:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Cognitive empathy:<\/span><\/b> <span data-contrast=\"auto\">This first step relates to awareness and power to get into another person\u2019s head, discern their state-of-mind, and sense what they\u2019re experiencing.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Emotional empathy:<\/span><\/b><span data-contrast=\"auto\"> From the initial base, this phase goes deeper to engage with a person, establish rapport, and emotionally connect.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Compassionate empathy<\/span><\/b><span data-contrast=\"auto\">: This next level pertains to taking action, responding, comforting, and otherwise helping to address a person\u2019s situation. <\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Putting This All to Use<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">There\u2019s no disputing it. Empathy offers practical and prized advantages. And they pertain to our lives on and off the job. Let us count the ways.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Empathy offers a host of pluses, says a post on <\/span><a href=\"https:\/\/www.verywellmind.com\/what-is-empathy-2795562\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Verywellimind.com<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-contrast=\"auto\">\u00a0 It acts as the glue to make social relationships. It provides not only the insight into emotions but also the ability to keep them in check. And as noted, it fosters \u201chelping behaviors\u201d in social interactions, both when giving and receiving it.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.mindtools.com\/pages\/article\/EmpathyatWork.htm\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Mindtools.com<\/span><\/a><span data-contrast=\"auto\"> captures the significance of empathy in a single sentence. \u201cIt\u2019s one of the five key components of <\/span><a href=\"https:\/\/www.ihhp.com\/meaning-of-emotional-intelligence\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">emotional intelligence<\/span><\/a><span data-contrast=\"auto\">, and it helps to build trust and strengthen relationships.\u201d There\u2019s more according to \u201c<\/span><a href=\"https:\/\/www.psychologytoday.com\/us\/blog\/social-empathy\/201812\/five-ways-empathy-is-good-your-health\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Five Ways Empathy Is Good for Your Health<\/span><\/a><span data-contrast=\"auto\">.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This <\/span><i><span data-contrast=\"auto\">Psychology Today<\/span><\/i><span data-contrast=\"auto\"> piece explains that empathy reduces stress. How? It aids us in managing difficult situations. It provides the wherewithal to communicate effectively and collaborate. What\u2019s more, empathy \u201cguides our moral compass\u201d along the lines of the <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Golden_Rule\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Golden Rule<\/span><\/a><span data-contrast=\"auto\"> to \u201cdo unto others as you would have them do unto you.\u201d <\/span><a href=\"https:\/\/www.cnn.com\/2020\/06\/24\/health\/develop-empathy-skills-wellness\/index.html#:~:text=Empathy%20is%20both%20a%20trait,Here's%20how%20to%20strengthen%20it&amp;text=Empathy%20is%20crucial%20for%20conflict,it%20in%20your%20everyday%20life.\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">CNN<\/span><\/a><span data-contrast=\"auto\"> adds: \u201cEmpathy is a fundamental building block for conflict resolution and understanding and bonding with others.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In all, <\/span><a href=\"https:\/\/www.wellbeingpeople.com\/2021\/03\/16\/what-is-empathy-and-why-is-it-good-for-us\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">empathy<\/span><\/a><span data-contrast=\"auto\"> \u201cenables people to get on with others, whether it be a loved one, colleague, friend or complete stranger.\u201d And here\u2019s a pivotal point for this discussion. \u201cUltimately, it is essential for developing good relationships, both in your personal life and at work.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">The Merit of Empathy in Business<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Why is empathy desirable in a business setting? <\/span><a href=\"https:\/\/www.entrepreneur.com\/article\/322302\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Enterpreneur.com<\/span><\/a><span data-contrast=\"auto\"> reports that \u201cthis traditionally soft skill yields hard, bottom-line results for organizations big and small\u201d by:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Boosting brand purchases, loyalty, and recommendations<\/span><\/b><span data-contrast=\"auto\">. Empathy enables sales\/marketing teams to home in on what customers need and want, pitch products\/services, drive repeat business, and generate recommendations.\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Enhancing \u201cproductivity and innovation<\/span><\/b><b><i><span data-contrast=\"auto\">.\u201d<\/span><\/i><\/b><span data-contrast=\"auto\"> Employees who possess and wield strong empathy tend to be high performers and thinkers. They excel at working well with others and solving problems.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Outpacing the competition.<\/span><\/b><span data-contrast=\"auto\"> Who knew sensing and feeling could have such a favorable effect in the dog-eat-dog commercial arena? The <\/span><a href=\"https:\/\/hbr.org\/2016\/12\/the-most-and-least-empathetic-companies-2016\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">2016 Empathy Index<\/span><\/a><span data-contrast=\"auto\"> identified the \u201cMost Empathetic Companies\u201d and crunched the numbers to show that they generated superior market share and industry ranking.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Creating a collaborative culture<\/span><\/b><i><span data-contrast=\"auto\">.<\/span><\/i><span data-contrast=\"auto\"> Organizations high on the empathy spectrum &#8220;attract highly engaged individuals,\u201d who typically choose to remain with the company and have high levels of job satisfaction.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">No wonder a post touts empathy as \u201c<\/span><a href=\"https:\/\/www.laserfiche.com\/ecmblog\/why-empathy-is-the-most-important-business-skill\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">the most important business skill<\/span><\/a><span data-contrast=\"auto\">.\u201d This point of view comes from the power it exerts to enhance product development, customer service and team dynamics. For the many reasons cited, it suggests that \u201cempathy should be embedded into the entire organization\u2026. There is nothing soft about it. It is a hard skill that should be required from the board-room to the shop floor.\u201d \u201c<\/span><a href=\"https:\/\/sbnonline.com\/article\/the-importance-of-empathy-in-the-workplace\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">The Importance of Empathy in the Workplace<\/span><\/a><span data-contrast=\"auto\">\u201d adds to this list. It says that empathy engenders an atmosphere where employees can take risks, enables managers to identify performance issues, and encourages them to help employees \u201cimprove and excel.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Now More than Ever<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Empathy in the business space is of genuine worth at any time. But in today\u2019s Covid-infused world, it is a vital lever for success. That\u2019s why a World Economic Forum post frames it as \u201c<\/span><a href=\"https:\/\/www.weforum.org\/agenda\/2021\/10\/empathy-business-future-of-work\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">a must-have business strategy<\/span><\/a><span data-contrast=\"auto\">\u201d at this juncture. Burned out from the pandemic, overstressed and overburdened, both employees and companies would benefit from a strong shot of empathy. It acts as a force to buttress work-life balance and other issues that result from ongoing pressures.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This notion flows from <\/span><a href=\"https:\/\/www.catalyst.org\/reports\/empathy-work-strategy-crisis\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">new research by Catalyst. <\/span><\/a><span data-contrast=\"auto\">Findings show \u201cnot only is empathy an effective business strategy, it is a strategic imperative to respond to crisis, transformation, and a critical ingredient for building inclusive workplaces where everyone can belong, contribute and thrive.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Others agree. Forbes frames empathy as \u201c<\/span><a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/06\/04\/empathy-the-next-business-disruptor\/?sh=3943dd5057ce\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">The Next Business Disruptor<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-contrast=\"auto\">\u201d Why?\u00a0 Covid produced undue demands and anxieties on people and organizations. As such, brands need to generate superior human-centric experiences for their stakeholders, namely customers and employees. To this end, this post opines that the top brands will be \u201cthe most empathetic\u201d to deliver customer value. They also will focus on imbuing their internal culture with empathy \u201cto bring out the best in its people.\u201d In all, when empathy is the hallmark of a business, those who are part of it \u201cunderstand that we all have different needs, challenges and perspectives.\u201d These attuned employees \u201care more likely to cultivate strong relationships with customers and their team members \u2014 going the extra mile for them and for the company.\u201d\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Can empathy \u201c<\/span><a href=\"https:\/\/fortune.com\/2022\/02\/22\/great-resignation-empathy-stress-reduction-thrive-genesys\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Fight The Great Resignation<\/span><\/a><span data-contrast=\"auto\">\u201d? Fortune thinks so. \u201cEmpathy, not efficiency, is the answer to burnout and the way for companies to avoid finding themselves on the losing end of The Great Resignation.\u201d This post urges organizations to design people-centric ways of thinking and operating. \u201cNo matter the industry, empathy can and will be the defining variable that creates trust. And trust builds loyalty.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">How to Strengthen Empathy<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Is empathy inborn or acquired? The debate rages on. But <\/span><a href=\"https:\/\/www.psychologytoday.com\/us\/blog\/tech-support\/201701\/6-things-you-need-know-about-empathy#:~:text=Empathy%20is%20learned%20behavior%20even,detail%20in%20a%20larger%20picture.\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Psychology Today<\/span><\/a><span data-contrast=\"auto\"> notes: \u201cEmpathy is an innate capacity that needs to be developed, and to see it as a detail in a larger picture.\u201d\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That said, what are ways to fortify empathy?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">On a personal level, consider tips from <\/span><a href=\"https:\/\/www.indeed.com\/career-advice\/career-development\/empathy-in-the-workplace\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Indeed<\/span><\/a><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Take listening to another level.<\/span><\/b><span data-contrast=\"auto\"> Practice \u201cactive listening,\u201d which is \u201clistening to a speaker to understand their question or request before thinking of a response.\u201d It laser focuses your attention and gets you inside their head and heart.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Craft what you say for the intended target(s)<\/span><\/b><i><span data-contrast=\"auto\">.<\/span><\/i><span data-contrast=\"auto\"> Think about the composition and needs of your audience, then adapt your messaging to make the best impact. Vary words and terms used, delivery, and other factors to those on the receiving end.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Practice compassion.<\/span><\/b><span data-contrast=\"auto\"> Put the <\/span><a href=\"https:\/\/blog.heartmanity.com\/the-3-types-of-empathy-explained-part-iii-compassionate-empathy#:~:text=Compassionate%20empathy%20is%20the%20ability,or%20trying%20to%20fix%20anything.\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">third phase of empathy<\/span><\/a><span data-contrast=\"auto\"> into motion. Swing into action. Offer to help. Then help. It shows you understand and care.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Rewind and recast<\/span><\/b><i><span data-contrast=\"auto\">.<\/span><\/i><span data-contrast=\"auto\"> Clear your own cache, your usual way of thinking to welcome in other perspectives.\u00a0 Learn to get outside yourself. It enables you to start with a blank slate to detect others\u2019 drifts and desires. <\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Pop the questions<\/span><\/b><span data-contrast=\"auto\">. Ask away to ensure you\u2019re on the right track. Don\u2019t assume you know what someone is expressing. Get to the root of an individual\u2019s purpose, views and feelings.\u00a0\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\u201cValidate their feelings.\u201d <\/span><\/b><span data-contrast=\"auto\">Communicate you heard what a person said. Confirm you know it\u2019s important and you are available. \u201cYou practice empathy by acknowledging what they are experiencing, which can have a positive impact on the conversation.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">What can companies do to foster an empathetic work environment? <\/span><a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/06\/04\/empathy-the-next-business-disruptor\/?sh=3943dd5057ce\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Forbes<\/span><\/a><span data-contrast=\"auto\"> advises to:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Go top down.<\/span><\/b><span data-contrast=\"auto\"> Empathetic company culture starts at the highest reaches. The top tier \u201cmust commit to doing whatever it takes to give employees a great working experience so that everyone across the organization has everything needed to deliver their best.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Bake empathy into responsibilities.<\/span><\/b><span data-contrast=\"auto\"> Spread the empathy word to managers; make them accountable for committing to and practicing empathy.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Engage employees<\/span><\/b><span data-contrast=\"auto\">. Solicit feedback, involve in decisions, convey news, and make them part of a transparent culture. Give all \u201cthe freedom to explore and have the chance to give voice to their ideas.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Craft a safe environment<\/span><\/b><span data-contrast=\"auto\">. Make everyone feel comfortable to share their experiences of achievement and failure. \u201cCelebrate vulnerability\u201d because \u201cvulnerable discussions involving differing perspectives go a long way toward creating an empathetic culture based on trust.\u201d\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Determine true values<\/span><\/b><span data-contrast=\"auto\">. What does the organization stand for? Identify, communicate, and see it through. \u201cOrganizations that commit to their values and lead with empathy will see a powerful first-mover advantage.\u201d\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\u201cTake the leap\u201d is the message to draw from these last bullet points. And what is the overriding takeaway from this post? Two words: Empathy Matters.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>About the author.\u00a0<\/strong><br \/>\nYou name it, she covers it. That\u2019s the can-do attitude Sherry M. Adler brings to the craft of writing. A polished marketing and communications professional, she has a passion for learning and the world at large. She uses it plus the power of words to inform and energize stakeholders of all kinds. And to show how all of this can make a difference, she calls her business\u00a0WriteResults\u00a0NY, LLC.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you lucky enough to have one, perhaps several people you can turn to when you want to hash out a concern? Chances are these companions engage with you easily and completely. They listen intently, care about what you\u2019re saying, and respond objectively, yet keyed to who you are and your needs. What a blessing. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":56301,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[75],"tags":[],"class_list":["post-56300","post","type-post","status-publish","format-standard","hentry","category-employer-insights"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Empathy Imperative | Creative Circle<\/title>\n<meta name=\"description\" content=\"Empathy is \u201cboth a trait and a skill.\u201d An all-encompassing way of being, of interacting with the world, it\u2019s an always-on mindset that functions across all facets of our lives.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Empathy Imperative\" \/>\n<meta property=\"og:description\" content=\"Empathy is \u201cboth a trait and a skill.\u201d An all-encompassing way of being, of interacting with the world, it\u2019s an always-on mindset that functions across all facets of our lives.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/\" \/>\n<meta property=\"og:site_name\" content=\"Creative Circle\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CreativeCircleStaffing\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-26T03:08:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.creativecircle.com\/wp-content\/uploads\/2022\/05\/AdobeStock_343577172-scaled-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1615\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kevin Culligan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Creative_Circle\" \/>\n<meta name=\"twitter:site\" content=\"@Creative_Circle\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kevin Culligan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/\",\"url\":\"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/\",\"name\":\"The Empathy Imperative | Creative Circle\",\"isPartOf\":{\"@id\":\"https:\/\/www.creativecircle.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.creativecircle.com\/wp-content\/uploads\/2022\/05\/AdobeStock_343577172-scaled-1.jpeg\",\"datePublished\":\"2022-05-26T03:08:43+00:00\",\"author\":{\"@id\":\"https:\/\/www.creativecircle.com\/#\/schema\/person\/b02cb2e1e3ab1f785194a0265ed51f72\"},\"description\":\"Empathy is \u201cboth a trait and a skill.\u201d An all-encompassing way of being, of interacting with the world, it\u2019s an always-on mindset that functions across all facets of our lives.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.creativecircle.com\/blog\/the-empathy-imperative\/#primaryimage\",\"url\":\"https:\/\/www.creativecircle.com\/wp-content\/uploads\/2022\/05\/AdobeStock_343577172-scaled-1.jpeg\",\"contentUrl\":\"https:\/\/www.creativecircle.com\/wp-content\/uploads\/2022\/05\/AdobeStock_343577172-scaled-1.jpeg\",\"width\":2560,\"height\":1615,\"caption\":\"Happy young people drinking coffee together at lunch flat vector illustration. 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